Making ordinary things extraordinary
We have decided to include the gaming provider in our casino comparison, so we also tested the online casino briefly.
About the Twin Casino brand
The Twin Casino is operated by Oring Limited. The provider has been represented on the online gaming market since 2017. Similar to Casumo, they offer a level-based loyalty point system. With every level up bonuses are granted, some of which are free spins or real money. Therefore, it is very attractive, especially for loyal players.
In the following, I will report on my experiences from my first short test. As always, I’ll take a closer look at the game selection, the live casino, the app, the bonus promotions, the deposit and withdrawal, the customer support and the player protection.
Twin Casino Bonus and Promotions
For new customers, the Twin Casino gives a 100% bonus up to € 100 and 50 free spins on the first 2 deposits. The minimum deposit to receive the first deposit bonus is € 10, if you also want to receive the free spins at Dwarfs Gone Wild, you have to deposit at least € 50. Free spins expire 7 days after receipt. Winnings from the free spins are shown as bonus money and must be wagered 35 times before they can be withdrawn. The free spins must be used before the first payout. The bonus amount received from the deposit must be converted 40 times. The participation of the games in the bonus turnover is as follows:
- Slots: 100%
- Table games: 10%
- Poker games: 0%
Excluded slots: Blood Suckers, Bruno Bingo, Castle Builder, Castle Builder II, Dead or Alive, Devil’s Delight, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer, Jack Hammer II, Kings of Chicago, Pearls of India, Peek-A-Boo, Peking Luck, Robin Hood, Scrooge, The Wish Master and Tower Quest.
While playing with the bonus, the maximum bet is € 5 or 50 cents per line. In addition, you are not allowed to use the gamble feature in the slots. You cannot accept a bonus with Skrill.
There are a loyalty program and weekly bonuses for existing customers. These change every week. Free spins, multiplication of loyalty points, reload bonuses, cashback and many other promotions are possible. There are also daily twin races at various slots and weekly tournaments where you can win cash prizes and free spins.
With the loyalty program, there is one loyalty point for every euro wagered. But you have to bet at least 20 cents. You cannot get more than 5 points per spin, even if you bet more than € 5. If you reach a new level with the number of loyalty points, you will receive a reward. This can be real money without wagering or free spins. In some cases, you can decide yourself which reward you want to accept.
Payments and Banking
You can use VISA, MasterCard, Trustly, Neteller, Skrill, ecoPayz, Rapid Transfer, Giropay, Paysafecard. The minimum deposit amount for all payment methods is € 10. You cannot deposit more than € 5,000 per transaction. No fees are charged for deposits or withdrawals.
VISA, Trustly, Neteller, Skrill and ecoPayz are mostly available for payment. You have to pay out at least € 20. There are no other limits. Identity checks are required from an amount of € 2,000.
The terms and conditions state that the casino reserves the right to pay out € 50,000 per week. € 10,000 is the maximum payout amount per day.
My payment of € 55 was confirmed to me in a few hours and was in my account within 2 days, which is very fast for a payout via VISA. An identity check was not carried out for a small amount. The required documents can be uploaded in your own profile under my verification.
Twin Casino Game Portfolio / Loyalty Program / Tournaments
Twin offers more than 800 slots from software manufacturers such as NetEnt, Betsoft, Microgaming, Play’n GO, Quickspin, Yggdrasil, Red Tiger, Pragmatic Play, Genii, Nolomit City, Big Time Gaming, Thunderkick, GiG Games and Push Gaming. Classics such as Gonzo’s Quest, Birds !, Tarzan, Book of Dead, Big Bad Wolf, Puss’n Boots, Legend of the White Snake Lady, Wolf Gold, Fat Rabbit, Bonanza or Pink Elephants are on offer. However, they also offer newer slot machines such as Pirate Gold, Nacros, Jackpot Raiders, Love Island, Hall of the Mountain King, Sabaton, Dead or Alive 2 and Mega Dragon.
You can filter the games by operator, feature and topic, and you can sort them by name, popularity or operator.
In the area of jackpot slots, you have 21 games. These include Empire Fortune, Holmes and the Stolen Stones, Gunslinger Reloaded, Divine Fortune, Mega Fortune and Mega Moolah. NetEnt’s Hall of Gods, for example, is not on offer.
There are table game machines available, but they are relatively difficult to find. Rather, they rely entirely on the Live Casino from Evolution Gaming. They offer 17 roulette, 87 blackjacks, 13 baccarat, 5 poker tables, Super Sic Bo and the game shows Deal or No Deal, Monopoly Live and the Football Studio (with the game-high card). Immersive, Lightning, Double Ball and American Roulette can be found in the area of the bowl game. The stakes here range from 20 cents to € 2,000. In the Blackjack category, there are different tables with different limits. The Blackjack Party and Infinite Blackjack are available. In the Baccarat area there are Speed, No Commission, Squeeze and Control Squeeze variants. In poker, you have Casino Hold’em, Ultimate Texas Hold’em, Texas Hold’em Bonus, Caribbean Stud and Three Card. There is even a jackpot in Caribbean Stud and Casino Hold’em.
The Twin Casino web app is relatively clear. You can easily navigate through the different games. During a short test, the slots also loaded quickly. The same applies to the live area of Evolution Gaming, in which all tables of the desktop version were available. A native download app would certainly be better, but the web app is functional and for Germany, it is the standard solution for online casinos.
Support can be reached via email (email@example.com) or live chat. I only talked to the English-speaking support, Twin also offers German-speaking support, but they only have a few employees. The staff responded quickly and in a friendly manner – my questions were answered within a short time.
In the profile, you can also set deposit, turnover, loss and session limits. Settings for reality checks and breaks are also possible there. To use the self-lock, you have to contact the support.
The Twin Casino offers a solid online casino with a good loyalty point program, many free spin bonuses, slot races and other promotions for existing customers. Profits are paid out reliably and without problems. In addition, as a low stakes player, you can make quick progress with the loyalty program. As rewards, you get free spins or wager-free real money – which is very positive. The game selection is extensive and the app functional. All in all, it is a very good casino from which the competition can still learn something in the future.